RETURN POLICY
At houseofaadhi.com, we are committed to ensuring your satisfaction with every purchase. If you encounter any issues with damaged or defective items, we offer a seamless return and exchange process. Please review our guidelines for a hassle-free experience.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order.
- We will guide you through the return or exchange process and provide the necessary instructions for returning the item.
Return & Exchange Conditions:
- Items must be returned in their original condition, with all tags attached and in unworn condition.
- The return must be initiated within 7 days of receiving your order.
- For damaged or defective items, the House of Aadhi will cover all return shipping charges.
Refund Policy:
- We process refunds promptly to ensure your satisfaction:
- If eligible for a refund due to a damaged or defective item, the refund will be processed within 7 business days after we receive and verify the returned item.
- Refunds will be credited to your original payment method. Please allow time for the refund to reflect in your account, depending on your bank’s processing times.
Cancellation Policy:
- We understand that plans change. If you need to cancel your order, here’s what you should know:
- Orders can only be canceled if they have not been shipped. Once shipped, cancellation is not possible, but you may return the item after receiving it.
- If your order has already been shipped, you can initiate the return process upon delivery.
Things to Consider:
- Please review product descriptions, sizes, and colors carefully before placing your order to ensure they meet your expectations.
- Double-check the accuracy of your shipping address to avoid delivery issues.
- If you notice any damage to the package upon delivery, document the damage and inform our customer support team immediately.
- For returns and exchanges, please keep the original packaging intact.
If you need further assistance or clarification regarding returns, refunds, exchanges, or cancellations, feel free to contact our customer support team. We are dedicated to making your shopping experience at House of Aadhi enjoyable and worry-free.
